The Business Master (4th Edition)

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▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓╔═══════════════════════════════════╗▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ THE PHONE CENTER 1.3 ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ Copyright 1994 Russell Holloway ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ ─────────────────────────────── ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ March 4, 1994 ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓║ ║░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓╚═══════════════════════════════════╝░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░░▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ ▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓▓ If you have questions, comments, or would like information on ordering call Russell Holloway at 1-606-263-2687 Or Write: HollowSoft Consulting P.O. Box 54225 Lexington, KY 40555 ─────────────────────────────────────────────────────────────────────────────── ┌──────────────────────────────────────────────┐ │What is THE PHONE CENTER and why is it unique?│ └──────────────────────────────────────────────┘ The Phone Center is a unique telephone number database/dialer program. It can have up to 1000 Phonebook entries. It allows you to have a prefix of up to 30 characters and each telephone number can have up to 30 characters. This should be sufficient for just about any PBX or non-AT&T carrier. It also allows you to enter a 39 character note along with each Name and Number entry. In addition, the program provides call logging for automatic storage of each name, number, and time you make a phone call. If all this sound like every phone dialer you've seen before, you're right. The difference is in the additional features the program includes. The following is a list of unique features you will find in The Phone Center: 1. AREA CODE SEARCH.│ This feature provides an instant search window that ────────────────────┘ allows you to look up all the area codes for each state or province. It also provides for a reverse search that allows you to enter an area code to find out what area it applies to. How many times have you gotten a message to return a call and wondered where that 205 or 502 area code actually is? This program will quickly tell you. 2. TIME ZONE SEARCH.│ This feature provides an instant search window that ────────────────────┘ allows you to look up the time zone of a particular city. All times are displayed by their name and by how many hours they depart from the Eastern time zone. You can use this feature in conjunction with the Area Code Search to find out just what time your caller meant when he or she said "Call me at 4:00PM at 1-606-263-2687". 3. CALCULATOR.│ O.K., this one is not so unusual, but it is a pretty useful ──────────────┘ feature to have. In addition, it's a multiline calculator so it has some added utility. I'm sure that you've had phone conversations where you needed to do some quick calculations, but you couldn't find that stupid calculator you had just a minute ago. 4. ZIPPY CALENDAR.│ This feature displays a calendar of the current month. By ──────────────────┘ using the +, -, Page-Up, and Page-Down keys, it will display any month from January, 1910 to December, 1999. 5. QUICK MEMO.│ This feature provides a window for taking notes during phone ──────────────┘ calls. Any notes you take can then be sent to the printer. It allows you to enter up to 160 characters (2 lines on the printer). You can use this feature many times during a phone call to send very long messages to the printer. 6. LOG VIEWER.│ This feature allows you to conveniently view the log file at ──────────────┘ any time from the main program. Most dialers just write a file and expect you to be able to read it yourself from DOS. This method is much more easy to use. 7. DOS SHELL.│ This feature allows to you quickly exit to DOS if you need to ─────────────┘ use any DOS functions while in The Phone Center. 8. MANUAL DIAL.│ This feature presents you with a telephone keypad that you can ───────────────┘ use to dial a number directly from the keypad. One neat thing about this feature is that it converts letters directly into numbers. So the next time you want to dial that 1-800-4ABUICK number, you don't have to keep looking up what numbers go with ABUICK. 9. ENTRY FINDER.│ This feature allows you to quickly find any Name or Number ────────────────┘ stored in the program database. This function makes the program much easier to use when there are a lot of entries to search through. Also, it can identify what name goes with those "Mystery" numbers we all have in our heads. 10. HANGMAN GAME.│ This is really the most unique feature of the program. How ─────────────────┘ many times have you been kept on the phone while the other person droned on and on about such fascinating topics as "whatever happened to sea monkeys?" Well, in times past you were forced to doodle or just look at the ceiling. Now you can do something almost as productive, you can play Hangman! The game has been written without sound effects so that it will be harder for the droner to tell what you are doing. This version has about 60 puzzles, while the registered version has 400. It is important to remember to occassionally say "Oh", "Hmm", "I guess so", "Sure", and "Ummm yeah" when playing this game to avoid detection. ─────────────────────────────────────────────────────────────────────────────── ┌──────────────────────────────┐ │Important General Information:│ └──────────────────────────────┘ Each window (with the exception of the Main Menu) can be moved around the screen using the cursor keys. Some windows can only be moved right to left, while others can be moved in any direction. Windows cannot be moved off the screen, and only one window may be opened at a time. To exit from any window (and from the program for that matter), press the Esc key. If you need to force the program to use monochrome mode, load the program by typing TPC13 /M. To force the program to use color, load the program by typing TPC13 /C. If you are using a monochrome monitor and some of the text is invisible, press 'X' from the main menu screen to bring up the Setup Menu. Then, repeatedly press F8 until the text appears. Make sure you save the new setup by pressing 'S'. If you have trouble getting the modem to respond properly, press 'X' from the main menu screen and then increase the Command Delay by pressing '>'. If you want to use the program without a modem, load the program by typing TPC13 /N. If you have a CGA monitor and have trouble with the screen flickering, load the program by typing TPC13 /S. (Thanks Paul Alcott for bringing the CGA snow problem to my attention.) Troubleshooting: If you have trouble getting the modem to work, go into Configure by pressing 'X' from the main menu. Then set the modem speed to 300BPS by pressing Tab repeatedly. Next, change the COM port to a different number. The program will not give an error if it finds an available COM port. This means that the program will try and talk to your mouse if you tell it to use that COM port. Finally, erase anything in the Prefix entry. For the prefix to work for most users, it must begin with ATDT or ATDP. Remember, this entry is not for putting your local area code. It is provided for users with special dialing needs. If you don't know what this entry is for, you don't need to use it. The program automatically provides an ATDT if you select tone dial, or ATDP if you select pulse dial. Another problem brought to my attention by Paul Alcott is that presented by "intelligent" switch boxes. If you have a switch box that directs your calls to various devices, it may cause problems with The Phone Center. If you have your modem and your phone connected to one of these devices, the phone may not respond correctly when the modem dials. To get around this problem, you will need to connect a phone directly to your modem. Very inexpensive phones are available at just about any retail store, and any of these should work just fine when plugged into the back of your modem. There is no other way around this situation because (and I'm sure you've hear this before,) it's a hardware problem. The Phone Center can be run from Windows as a DOS application. Both a .PIF file and a .ICO file have been included for this purpose. If you would like to run The Phone Center! from Windows, carefully follow the instructions below: 1) Run Windows 2) When Windows is started, select the File Menu (at the top left of the screen) and choose New. 3) You will then be given a menu titled New Program Object. Make sure that the Program Item is highlighted and click on OK 4) You will then be given a menu titled Program Item Properties. For the Description entry, type The Phone Center 5) For the Command Line entry, type in the full path name where The Phone Center files reside plus the filename TPC.PIF. For example, if The Phone Center files are stored in the subdirectory TPC on drive C:, you would enter C:\TPC\TPC.PIF. 6) Click on Change Icon. You will then be given an error message stating that there are no icons associated with the current file. This is normal, so click on OK. 7) You will be presented with a window titled Change Icon. At the Filename entry, type in the same path as you used in Step 5 plus the filename TPC.ICO. For example, if The Phone Center files are stored in the directory TPC on drive C:, you would enter C:\TPC\TPC.ICO. 8) Click on OK. You will then be taken back to the Program Item Properties menu. Click on OK. 9) You will now have a new Icon on your current window. The Phone Center! can be run by clicking on this icon. Call 1-606-263-2687 if you have any other problems or questions. ─────────────────────────────────────────────────────────────────────────────── ┌──────────────────────┐ │Technical Information:│ └──────────────────────┘ The program has a limitation of 1000 Phonebook entries. It can address any COM port from 1 to 4. However, it cannot handle any unusual interrupt settings. The program will run using any video system from MONO to Hercules to SuperVGA. The program permits you to enter a dialing prefix of 30 characters. The program will run most effectively on systems with 420K or more of free memory. It is highly recommended that the program be run from a hard disk drive. It will run from a high or low-density floppy, but it will be verrrry slow. The registered version of the program supports an unlimited number of dialing directories, has no opening or closing screens, has many more game puzzles, and allows you to print selected dates from the log file. ┌───────────────────────────────────────────┐ │Configuring The Program For Your Equipment.│ └───────────────────────────────────────────┘ To configure the program to your tastes, press the 'X' key when you get to the Main Menu. You will then be presented with a window that allows you to change to program to suit your needs. To change the program's colors, use the F2-F9 keys. As you press these keys, you will see the color changes taking effect on the Main Menu screen. Be careful, the program will allow you to set some really tacky color combinations! For the program to talk to your modem, you will need to have the proper COM port set. Most modems will be set as COM 1: or COM 2: (the program defaults to COM 2:). If you try to dial with the program and you get an error or no response, try changing this setting. To change this setting, just press the number key of the port you wish to use. If you want the program to make a disk record of each call you make, make sure that the call log feature is set to YES. This way the program will record both manually dialed and automatically dialed calls. If you have no need of this feature, set it to NO. To set this option to YES, press the 'Y' key. To set it to NO, press the 'N' key. If you do not have the TONE option on your telephone system, make sure that Tone or Pulse dial is set to PULSE. Otherwise, use the TONE option because it dials much more quickly. To set the modem to TONE dial, press the 'T' key. To set the modem to PULSE dial, press the 'P' key. If your modem is hanging up too quickly (before it finishes dialing for instance), increase the Modem Wait time. This option defaults to 10 seconds. The maximum allowed time is 999 seconds. This option is provided because some modems take a while longer to start dialing than others. You may need to experiment with this setting. Set it so that the modem has time to finish dialing, but hangs up before you begin your voice conversation. If the modem does not seem to respond to commands, but you do not receive a "Modem Is Not Responding" error, increase the Command Delay. This is the amount of time the program will wait for the modem to respond. Some modems respond much more slowly than others. The lower this number is, the more quickly the program will respond to dialing requests. However, if you set this number too low, the modem will quit working. The default for this option is 10. This number is multiplied by 10 milliseconds, so setting the number to 10 equals 100 milliseconds or 1/10 second. In order for you to control the volume of the modem when you are making phone calls, the Volume of Modem Speaker control is provided. You can set the volume to Low, Med, High, or Off. Some modems have only 1 volume setting and will make the same level of sound at Low, Med, and High settings. The Dial Prefix allows you to set a prefix that will be used at the beginning of every phone call. This is the place to put your MCI or SPRINT prefix so that you do not have to enter it for every phone number in the database. The prefix can contain any letter, symbol, or number found on the keyboard. There are 30 characters available for the prefix. Remember, for most users, the prefix must begin with ATDT (for tone dialing) or ATDP (for pulse dialing) for the modem to dial. For example, if all your calls begin with 1-606, you will need to use a prefix of ATDT1-606 for tone dialing, or ATDP1-606 for pulse dialing. If you use a prefix, it will override the settings for TONE or PULSE dial. The prefix works this way because some users have modems that need a special AT command sequence to work. Remember, you can bypass the prefix by entering an X at the beginning of phone numbers in the database. More information about this appears in the Insert Entry section. The Modem Setup allows you to enter a setup string for your particular modem. Possibilities for a setup string are: ATL3 (for very loud modem speaker), ATM0 (to disable the modem speaker), ATZ (to reset the modem), or, you can have a combination of possibilities. For instance, ATM1L2 will turn on the modem speaker and set it to medium volume. There are 30 characters available for the prefix. The average user will just leave this entry blank. When you are finished making changes, you can press 'S' to save your changes, 'U' to use the changes without saving (useful if you want to test them first), or Esc to exit and restore the original settings you had before you made any changes. ┌────────────────────────────────────┐ │Moving and Editing Database Entries:│ └────────────────────────────────────┘ This is the first screen you see after the introduction screen has disappeared. This screen allows you to move through the telephone database, add new entries, erase or edit existing entries, dial an entry, or access any of the many other program features. ───────────────────────────────────────────────────────────────────────────── - Up 1 Line, - Down 1 Line, Page Up - Up 1 Page, Page Down - Down 1 Page, Home - Top of List, End - End of List ───────────────────────────────────────────────────────────────────────────── Most of the information you need is already on the screen. To move up and down through the entries one line at a time, use the cursor keys. To move up and down one page at a time, use the Page-Up and Page-Down keys. The Home key takes you to the first entry, and the End key takes you to the last entry. ─────────────────── Ins - Insert Entry: ─────────────────── To add an entry, press the Insert key. When you press the Insert key, all of the entries below and including the current entry will move down by one line. A new entry will be created at the current location. You may then enter the data to be used as the new entry. You can move to the next entry window by pressing the Enter key or the Tab key. If you press the Tab key while you are editing the Notes section of the entry, you will be taken back to the Name section. If you press the Esc key while editing, the current section you are editing will be abandoned without making any changes. It is important to remember that there is more space available in each section than there appears to be. Both the Name and the Notes sections have room for one more character that they appear to have, and the Phone Number section has room for seventeen more characters than it appears to have. To handle this, the program will scroll the information from side to side as you enter it. A new feature of the Number entry is the ability to disable the dial prefix for a given number. This is useful for local numbers where you don't want a long distance prefix used. To disable the prefix for a number, enter X as the first character in the number. ─────────────────── Del - Delete Entry: ─────────────────── To delete an entry, press the Delete key. The program will prompt you to make sure that you really want to delete the entry. If you do, press the 'Y' key. If you do not want to delete the entry, press the 'N' key or the Esc key. ─────────────── E - Edit Entry: ─────────────── To edit an existing entry, use the E-Edit Entry function, or the N-Edit Notes function. E-Edit Entry begins editing at the Name field, while N-Edit Notes begins at the Notes field. Editing works the same way here as it does when you insert an entry. Remember, you can move from the Notes field to the Name field by pressing the Tab key. ─────────────── F - Find Entry: ─────────────── To search for an entry, use the F-Find Entry function. To use this feature, just type in the first few letters of the name or phone number you are searching for. When the entry is found, just press the Enter key or the Esc key to exit from the Find Entry feature. ───────────────── S - Sort Entries: ───────────────── If you would like to alphabetize all the database entries, use the S-Sort Entries feature. Sorting is not automatic because it is can be very slow when there are a lot of entries to sort. A status window is displayed during the sort to tell you what percentage complete the process is. ───────────── P - PrintDIR: ───────────── This feature allows you to send your phone directory to the printer. The program sends a form feed to the printer before and after printing out the directory. Make sure your printer is ready and has enough paper before you begin printing. ┌──────────────────────────┐ │Using the Program to Dial:│ └──────────────────────────┘ The Phone Center provides two different ways to dial the phone. First, you can highlight the entry you want to dial and press the Enter key. You will then be prompted to lift the telephone handset and press the Enter key when you are ready to dial. If you then press Enter, the modem will dial the number and then hang up (you can control the time the modem waits before hanging up using the X-Configure option from the Main Menu). At this point the log file will be updated with the name, number, and time of the call you just made. You can disable the log function using the X-Configure option from the Main Menu. New in this version is the ability to track the elapsed time of each call. Since modems have no provision to watch the line and see if you are talking or not, the program has to use other methods to know when to stop timing the call and update the log. The log is updated with the elapsed time under the following conditions: 1) You press F10 to reset the elapsed time. When you press F10 the first time after dialing, the program will update the log with the elapsed time. Repeatedly pressing F10 will not modify the log any further. 2) When you start another call and the program is still timing the previous call. If you haven't pressed F10 to reset the timer before you start another call, the program will automatically write the elapsed time to the log and start another log entry for the current call. 3) When you exit the program without first pressing F10 to end the current call. Note: If you try to view the log while the timer is running, the log will not show the entry for the current call. ──────────────── M - Manual Dial: ──────────────── The next way to dial the phone is to use M-Manual dial. When you press 'M' from the Main Menu, you are given a window where you can manually enter a phone number to dial. This window gives you a great deal of flexibility in entering the phone number to dial. If you make a mistake when entering the number to dial, you can press the Backspace key to erase the error. If you decide to start over, you can press the Del key. If you need to add a two second delay anywhere in the number (important for many PBX systems and non-AT&T carries), just put a comma at the point where you need the delay. It is important to remember that if you have entered a prefix using X-Configure, the manual dial feature will not automatically use the prefix in dialing the number. The program is written this way to allow you to enter local numbers without having to use the prefix. If you want to use the prefix on manually dialed calls, press the Tab key after you have entered the number. To dial the number without using the prefix, press the Enter key. You will then be prompted to lift the telephone handset and press the Enter key when you are ready to dial. If you press Enter, the modem will dial the number and then hang up (you can control the time the modem waits before hanging up by using the X-Configure option from the Main Menu). Calls made using Manual Dial will be logged to disk if you have the call logging feature enabled. You may move the Manual Dial window left and right by using the cursor keys. ──────────────────────────── F10 - Clear Elapsed (Timer): ──────────────────────────── After initiating telephone calls, the program will display a call timer. At first, this timer is displayed in a window on the screen that appears right after you start the call. However, if you choose to go on and do something else, the timer will be displayed beside the current time at the bottom of the screen. You can stop this timer by pressing the F10 key at any time. The timer will also reset whenever you make another call. New in this version is the ability to record the elapsed call time. See the second paragraph under Using The Program To Dial for more information. ┌─────────────────┐ │Utility Features:│ └─────────────────┘ ─────────────────── Z - Zippy Calendar: ─────────────────── The Zippy Calendar presents you with a calendar for any month from January, 1910 to December, 1999. To move forward one month at a time, use the '+' key. If you move forward from December to January, the year will automatically advance. To move backward one month at a time, use the '-' key. If you move backward from January to December, the year will automatically decrease. To move forward one year at a time, press the Page Up key. To move backward one year at a time, press the Page Down key. You can move the Calendar Window around the screen by using the cursor keys. ─────────────── Q - Quick Memo: ─────────────── The Quick Memo provides you a way to take down notes quickly when talking on the phone. The window provides you with full editing features. The window has two toggles: Insert On/Off, and Tab Move/Cursor. To insert text before other text, press the Ins key until the window displays Ins-On. To typeover text, press the Ins key until the window displays Ins-Off. If you want to use the cursor keys for text entry, press the Tab key until the window displays Tab-Crsor. If you want to use the cursor keys to move the window around the screen, press the Tab key until the window displays Tab-Move. To print what you have entered in the window, press the F10 key. The program will then print two lines of text to the printer at LPT1:. To exit from the window, press the Esc key. ─────────────── A - Area Codes: ─────────────── The Area Codes feature provides a quick way to find out the area code for a particular city, state, or province. It also allows you perform a reverse search to find what city or state goes with a given area code. To use this feature, just type in the first couple of letters of the city, state, or province you are searching for, or enter the three digit area code. You can erase characters by pressing the backspace key. The program will search until it finds the first 13 entries that match the text you type in. It will display any text it finds that matches. For instance, if you type LE, the search will find LEXINGTON, KY, HUNTSVILLE, AL, MOBILE, AL, etc. As long as an entry contains the text you are searching for, it will be considered a match. If you prefer to display information state by state, you can use the cursor keys and the Page-Up/Page-Down keys to move through the entries 1 state at a time. You can move to the start of the list with the Home key, or the end of the list with the End key. To exit from the window, press the Esc key. You can move the window from left to right by using the cursor keys. ─────────────── C - Calculator: ─────────────── The Calculator window acts just like a simple desktop calculator. It provides the four basic math functions along with a Pi function, a Square Root function, an Exponential function, a Memory Function, and a Random Number function. In addition, it has several lines of display to hold previous entries. Since this function works the same way as almost every desktop calculator built, I won't go into detail describing how to use it. Just experiment with it a little and it should be self-explanatory. To exit from the window, press the Esc key. You can move the window around by using the cursor keys. New in this version, the clear feature has added functionality. If you press the C button once while inside the calculator, the current number and calculation will be cleared. Press C twice in a row and the memory will also be cleared. Press C three times in a row and the display will be cleared. ────────────── D - Dos Shell: ────────────── This feature provides you with a quick drop to the operating system. When you go to DOS, you can perform just about any function you normally would from DOS. Remember, the available DOS memory will be greatly reduced when shelling from this program. To return to The Phone Center, type EXIT and press Enter. ───────────────── G - Hangman Game: ───────────────── This feature provides you with a simple Hangman game to play during those long, boring phone conversations. There are five topics: Names, Places, Books, Movies, and Cliche's. The game works the same way as the classic version. For each wrong guess, another piece of anatomy goes onto the rope. After six wrong guesses, you lose. To solve the puzzle, just press the Enter key. To go on to the next puzzle, press the Enter key again. To exit from the window, press the Esc key. You can move the window left to right by using the cursor keys. Remember, it is very important to occassionally say "Yes", "Uhhuh", and "Sure thing" into the phone so that they won't suspect you aren't listening. ─────────────── T - Time Zones: ─────────────── This feature works much like the Area Codes feature. To find out what area code a city or province is in, just start typing the first few letters of its name. To erase characters in the name, use the Backspace key. Most large towns in the US and Canada are on this list. To exit from the window, press the Esc key. You can move the window left to right by using the cursor keys. ───────────── V - View Log: ───────────── This feature allows you to view the log file that is written each time you make a phone call (if you have this feature enabled). You can move up and down through the list by using the cursor keys, the Page-Up and Page-Down keys, and the Home and End keys. To exit from the viewer, press the Esc key. In the registered version, you have the ability to print any date you choose from the log file. This makes it much easier to keep up with calling information for IRS records.